Payment Policy

Scope

This policy explains payment for goods ordered from KUTCHENHAUS THEALE LTD through kutchenhausltd.com. Company number 14863205. 19 High Street, Theale, Reading, England RG7 5AH. [email protected]. +441183571988.

It sits alongside the Terms and Conditions. If you are a consumer, statutory rights about faulty goods and unfair terms still apply.

Order request, then payment

The basket does not charge a card. When you submit checkout we receive a request: the products, options, quantities, and your contact details.

We check availability and the specification, including door finish or worktop length. Only after that do we confirm the order and tell you how to pay, and how much, in writing.

Until we send that confirmation, you have not been asked to transfer money, and we have not accepted the order.

1. You submit the order request.
2. We confirm in writing the lines we can supply, the total in pounds sterling, and the payment route.
3. You pay against that instruction. We prepare the goods when the payment we asked for has cleared, unless the confirmation states a different order.

A request without our confirmation does not create a duty to pay. A partial payment counts only if we accept it in writing. Otherwise the full confirmed amount is due before we dispatch.

Currency and price

Prices on the site are in pounds sterling (GBP). They are the catalogue prices at the time you add the item, unless the product page says a finish or length changes the price.

If VAT treatment, a delivery exception, or a correction to the specification changes the total, we will show the revised figure before we ask for payment. You can accept that figure or withdraw the request.

We do not apply a separate standard carriage charge for delivery inside the United Kingdom. Any exception is explained in the Shipping Policy and, if it applies, in the confirmation.

How you can pay

The method is confirmed with the order. It may be a bank transfer against an invoice, or another method we name in the confirmation. We do not ask you to pay a private individual or to use a payment link that was not sent from our published email address.

Do not send a full card number, CVV, or online-banking password through the contact form or by ordinary email. If we later offer a hosted payment page, use only the page we link in the confirmation.

When payment is due

Payment is due by the date stated on the invoice or confirmation. We may wait for cleared funds before we release goods for delivery, particularly for made-to-order finishes or cut lengths.

If payment is not received by the date we stated, we may pause or cancel the order and tell you. Any amount already paid for goods we have not supplied will be handled as set out in the confirmation and the Returns Policy.

Invoices and receipts

The confirmation and any invoice are the record of what was agreed. If you need a VAT invoice showing a company name and number, ask us by email with the order reference and the legal name to invoice.

Trade or purchase-order billing is available only if we agree it in writing for that order. A purchase order you send does not, by itself, change these terms.

Promotions

A promotional price or code applies only when it is shown on the site or in writing, and only to the products and dates we state. Codes cannot be combined unless we say so.

We do not match a later reduction against an order we have already confirmed, unless a written offer expressly says that we will.

Checks and disputes

We may pause an order if the contact details, address, or value look inconsistent, or if we need to confirm that the request came from you. We will tell you what we need.

If an amount looks wrong, contact [email protected] with the reference before you pay, or as soon as you notice it. We will compare the confirmation, the basket, and any invoice.

Please query a card or bank charge with us before raising a dispute with your bank, so we can trace the payment. This does not limit any chargeback right your bank gives you.

Refunds of payments

If a refund is due, we return it by the same method where we can. Bank timing is outside our control once we have instructed the refund. The Returns Policy explains when a refund of the goods is considered.

We start a refund when we have received the goods back, or, if no return is needed, when we have agreed the refund in writing. We aim to instruct it within 14 days. We do not send a refund to an account that does not belong to the person who paid, unless we have checked that in writing.

If we cannot supply a line we have already confirmed and you have paid for, we tell you and refund that line. We do not silently replace it with a different finish or length.

We keep a limited note of the amount requested, received, or refunded, with the order reference, for accounting and for a complaint. Retention is described in the Privacy Policy.